SOUND CULTURE TERMS & CONDITIONS

Effective Date: 26/09/2025
Last Updated: September 2025

QUICK ESSENTIALS

Before diving into the full legal terms, here are the key things you need to know:

ARTICLE 24: PERSONAL INFORMATION & PRIVACY

24.1 Data Collection: The Organiser collects personal information from Visitors who purchase Tickets or register for Events, including but not limited to:

  • First name and last name

  • Email address

  • Date of birth (for age verification and marketing purposes)

  • City (for marketing segmentation)

  • Gender (for marketing segmentation)

24.2 Purpose of Data Processing: The Organiser processes personal data for the following purposes:

  • Processing and managing Ticket purchases

  • Age verification for Event access

  • Communication regarding Events, including updates, changes, or cancellations

  • Marketing communications and newsletters

  • Advertising through third-party platforms (including Meta/Facebook)

  • Improving Event experiences and services

  • Compliance with legal obligations

24.3 Marketing Communications: By purchasing a Ticket or registering on the Website, the Visitor automatically consents to receiving marketing communications from the Organiser via email. The Visitor may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting info@multigroove.nl.

24.4 Third-Party Sharing: Personal data may be shared with:

  • Ticketing Platforms (Celebratix, Weeztix) for ticket processing

  • Payment processors for transaction completion

  • Marketing platforms (including Meta/Facebook) for targeted advertising

  • Third-party service providers who assist in Event operations

The Organiser does not sell personal data to third parties.

24.5 Data Retention: Personal data is retained for as long as necessary to fulfill the purposes outlined in this Article, or as required by law. Visitors may request deletion of their data by contacting info@multigroove.nl, subject to legal retention requirements.

24.6 Visitor Rights: Under the General Data Protection Regulation (GDPR), Visitors have the right to:

  • Access their personal data

  • Rectify inaccurate data

  • Request erasure of data

  • Object to data processing

  • Request data portability

  • Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise these rights, contact info@multigroove.nl.

24.7 Full Privacy Policy: A complete privacy policy is available on the Website at https://www.multigroove.nl/privacy-policy and provides detailed information about data processing practices in accordance with the GDPR and the Dutch Implementation Act GDPR.

24.8 Cookies: The Website uses cookies and similar tracking technologies. Information about cookie usage is provided in the cookie policy available on the Website.

ARTICLE 25: INTELLECTUAL PROPERTY RIGHTS

25.1 Everything that is made available on the Website, social media, and during the Event or which belongs thereto, including music files, artists' names, label names, streaming, downloads, software, designs, drawings, logos, and trademarks forms part of the intellectual property of the Organiser or any licensor thereof by law or on the basis of an agreement.

25.2 The Visitor must recognize these intellectual property rights at all times and observe and comply with all restrictions placed on the use of protected works by law. Nothing in these General Terms and Conditions is meant to transfer, or to provide a license of, any intellectual property rights to the Visitor.

25.3 The provisions of the Dutch Copyright Act and other intellectual property laws apply fully at all times to any use and take precedence over these terms:

a) The Visitor may only make normal private use of a product after they have paid for it in the normal way indicated on the Website. Any act of the Visitor which circumvents, changes, or otherwise avoids the method of payment is prohibited. The Visitor may not otherwise reproduce, alter, upload, play in public, display, make available to third parties, perform, sell, resell, or misuse a download or any other material from the Website, as all these acts are reserved for the entitled parties. The Visitor may not adjust, circumvent, decrypt, encrypt, or disrupt any software, files, or payment procedures.

b) The Visitor is allowed to make normal use of any product file that they have lawfully purchased according to the procedures indicated on the Website. It is permissible to make a private copy or create a copy on another computer of music and other files that have been downloaded and purchased according to the rules, but only for personal and non-commercial use. Making copies available to third parties is not allowed under any circumstances.

c) The security method as applied to software also explicitly belongs to the protected portions of the Website.

d) The delivery of any file purchased by the Visitor does not entail any assignment or licensing of a right to the Visitor to promote or exploit that file.

25.4 If it is established that a Visitor has breached the statutory rules, the Organiser is within its rights to inform the entitled party hereof, which can then institute legal action against the Visitor.

ARTICLE 26: REPLACEMENT CLAUSE

If and insofar as any provision of these General Terms and Conditions is inconsistent with any statutory rule, this will not affect the other provisions of these General Terms and Conditions. The provision in question will cease to exist and be replaced by a provision that approximates the original one as closely as possible as regards content and nature and which is permitted by law.

ARTICLE 27: APPLICABLE LAW AND JURISDICTION

Dutch law applies to these General Terms and Conditions. The Amsterdam District Court has jurisdiction to take cognizance of disputes relating to these General Terms and Conditions, an agreement, or the performance thereof, unless another court has jurisdiction pursuant to the law.

ARTICLE 28: ALTERNATIVE DISPUTE RESOLUTION

In the event there is a dispute between the Visitor and the Organiser with regard to an online purchase and the Visitor and the Organiser are unable to resolve the dispute amicably, the Visitor has the right to file a complaint against the Organiser via the European Commission's Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/

CONTACT INFORMATION

Sound Culture B.V. / Multigroove
Crailoseweg 6
1272 EV Huizen
The Netherlands

Email: info@multigroove.nl
Website: multigroove.nl / multigroove.com
Trade Registration: 64209598

Response Time: We aim to respond to all inquiries within one week.

ADDITIONAL RESOURCES

House Rules: Detailed house rules for specific Events and venues are available separately on the Multigroove website.

Privacy Policy

Cookie Policy:

These Terms & Conditions were last updated in September 2025. The Organiser reserves the right to modify these terms at any time. Changes will be communicated via the Website and, where appropriate, via email to registered Visitors.

Your Ticket

  • Non-refundable except in case of full event cancellation

  • One person only - valid for single entry

  • No commercial resale - only via official platforms (Celebratix or Ticketswap for partner events)

  • Keep it safe - we can't replace lost or stolen tickets

Don't Bring

  • Professional cameras or recording equipment (phones are okay)

  • Glass bottles, weapons, or drugs

  • Your own alcohol

  • Drones or items listed on Opium Act List I & II

At Your Own Risk

  • Loud music - we recommend ear protection

  • We're not liable for lost/stolen items

  • Follow instructions from security and staff or you may be removed

If We Cancel

You'll have three options:

  • Transfer your ticket to another Multigroove event

  • Donate your ticket value to support us

  • Request a full or partial refund (you choose the amount)

Note: Service fees cover ticketing platform costs and are non-refundable.

Photos & Video

  • Personal use on phones is fine - but we encourage you to be present

  • No professional filming without written permission

  • We may film you at events for promotional purposes

Age & ID

  • All events are 18+ unless stated otherwise

  • We may request ID - have valid identification ready

Questions?

Contact us at: info@multigroove.nl
We aim to respond within one week.

CHAPTER 1: GENERAL

ARTICLE 1: DEFINITIONS

"General Terms and Conditions":
These general terms and conditions, which apply to every legal relationship between a Visitor and the Organiser regarding visiting an Event with a Ticket, purchasing a Ticket, and related purchase of products and/or services (of Third Parties) on the Website.

"Visitor":
The visitor of an Event, or the person who buys a product and/or service (of Third Parties) related to an Event on the Website. The Visitor is always a consumer who is not acting in the course of a profession or running of a business, or on behalf of these, and is the party designated by law as the "other party" in Section 6:231(c) of the Dutch Civil Code.

"Third Party(s)":
Every party that sells a product or provides a service related to the Event, not being the Organiser or otherwise part of Multigroove/Sound Culture B.V.

"Event":
Any event, single- or multi-day, indoor and/or outdoor (including any associated facilities) organised by the Organiser in the Netherlands at its own expense and risk and for which this Organiser uses these terms and conditions in relation to Visitors.

"Organiser":
Sound Culture B.V., the company related to the Event, that is user of these General Terms and Conditions on the grounds of Section 6:231(b) Dutch Civil Code in relation to the Visitor for whom this company is responsible in every respect and the contracting party of the Visitor. The Organiser has activities of its own, such as the Website and/or Event.

"Ticket":
An admission ticket that provides the Visitor the right to attend an Event. This can be either a physical ticket or a digital ticket with barcode.

"Website":
Each website of the Organiser, including but not limited to multigroove.nl and multigroove.com, on which the Visitor can find information about an Event and through which the Visitor can purchase Tickets and related products and/or services (of Third Parties).

"Ticketing Platform":
The authorized ticket sales platform(s) used by the Organiser, including but not limited to Celebratix and Weeztix, through which Tickets are sold and managed.

ARTICLE 2: ACCESSIBILITY AND APPLICATION

2.1 These General Terms and Conditions are applicable when the Visitor visits an Event with a Ticket, purchases a Ticket, and/or a related product or service (of Third Parties) on the Website. The terms and conditions are declared applicable prior to the Visitor's purchase of a Ticket and/or product or service. By purchasing a Ticket, by visiting an Event with a Ticket, and/or by buying a product and/or service (of Third Parties) on the Website, the Visitor accepts these General Terms and Conditions. These General Terms and Conditions also apply if the Ticket, regardless of the manner, was acquired through a third party.

2.2 The Organiser is Sound Culture B.V., registered at Crailoseweg 6, 1272 EV Huizen, the Netherlands, with trade registration number 64209598 and/or related companies within the Sound Culture B.V. or Multigroove company. Multigroove can be contacted via the following email address: info@multigroove.nl. Each Event can be contacted via its own Website, webpage, and/or email address.

2.3 If an Event is organised by a related Sound Culture B.V. company, then these General Terms and Conditions will be applicable to this company if they are available on the relevant Website. In that case, this company is the Organiser, contracting party, and user of the General Terms and Conditions as referred to in Section 6:231(b) of the Dutch Civil Code. Sound Culture B.V. as such will never be the contracting party and/or the legal user of the General Terms and Conditions and will never be a party in a legal procedure nor will it ever be liable towards a Visitor on the basis of the General Terms and Conditions.

2.4 The Organiser refers to these general terms and conditions on the Ticket of an Event. The Visitor can also access the General Terms and Conditions at the moment of entering the Event, as these General Terms and Conditions – or at least an excerpt thereof – will be made available at the entrance of the Event.

2.5 During the purchase of a product and/or service (of Third Parties) and/or a Ticket on the Website, the Visitor has the possibility to access these General Terms and Conditions before proceeding to conclude the agreement electronically.

2.6 These General Terms and Conditions solely apply to private persons and specifically exclude parties acting in their capacity as professional contracting parties in relation to the Organiser. The legal relationship between the Organiser and a professional contracting party is subject to alternative terms and conditions.

ARTICLE 3: AMENDMENT OR ADDITION

3.1 The Organiser is at all times entitled to amend or complement these General Terms and Conditions. The amended version will in that case be published on the Website. As of the date of publication, the amended terms and conditions will be applicable. If an amendment or addition significantly affects the rights or obligations of the Visitor, the Organiser will notify the Visitor of the amended terms and conditions by way of email or by clearly bringing it to the Visitor's attention during the visit of the Event and/or the Website.

3.2 If the Visitor visits the Event and/or purchases a Ticket or products and/or services (of Third Parties) on the Website after amendment of or addition to these General Terms and Conditions, the Visitor thereby irrevocably accepts the amended or complemented General Terms and Conditions. If the Visitor does not wish to accept these amended or complemented General Terms and Conditions, the Visitor must immediately cease the use and visitation of the Website and/or Event(s) or the purchase of Tickets or products and/or services (provided by Third Parties) on the Website.

CHAPTER 2: VISITING EVENTS

ARTICLE 4: TICKET

4.1 Access to the Event is only obtained by showing a valid and undamaged Ticket. People wishing to enter the Event may be requested and will then be obliged to show proof of identity for age verification purposes. All Multigroove events are 18+ unless explicitly stated otherwise. If, after entry, the Visitor leaves the Event or its location, the Ticket will automatically lose its validity.

4.2 People younger than 18 will be refused entry to the Event unless explicitly otherwise determined by the Organiser. In such cases, the Organiser will not be obliged to refund the amount of the Ticket.

4.3 Tickets are and remain the property of the Organiser. The Ticket gives the holder the right to attend the Event. Access is given only to the first holder of the Ticket scanned at the entrance of the Event. The Organiser may presuppose that the holder of this Ticket is also the person who has a right to it. The Organiser is not obliged to perform any further verification of Tickets. The Visitor must take responsibility for ensuring that they are and remain the (sole) holder of the Ticket issued by the Organiser or by an authorized sales address that it has engaged.

4.4 As of the time that the Ticket has been provided to the Visitor, the Visitor bears the risk of any loss, theft, damage, or misuse of the Ticket. The Ticket is only supplied once and gives access to only one person.

4.5 The Organiser reserves the right to set a maximum on the number of Tickets to be ordered by a Visitor. In that case, the Visitor is obliged to comply with such maximum number.

4.6 Only purchases at authorized (pre)sale addresses or through the Ticketing Platform guarantee the validity of Tickets. The burden of proof in this regard rests on the Visitor. The Ticket may consist of a barcode provided to the Visitor via electronic communication (email or mobile app). In the event the Visitor has chosen to receive the Ticket in this manner, the Visitor must ensure that the Ticket can be provided by electronic communication and that it can be provided in a safe manner. The Organiser cannot guarantee the confidentiality of the issued Ticket or guarantee the receipt of the admission ticket. Scanning the Ticket from a mobile device of the Visitor is done at the sole risk of the Visitor. The Organiser cannot be held liable in the event the Ticket cannot be scanned, and the Visitor is not entitled to a refund of the amount of the Ticket and/or compensation in this case.

ARTICLE 5: RESALE AND TRANSFER

5.1 Tickets for the Event may not be purchased in bulk with the sole intention to resell them for commercial profit at higher prices.

5.2 The Organiser operates or has appointed authorized resale platforms for Tickets:

  • For Multigroove's own events: resale is permitted through Celebratix's built-in resale platform

  • For collaborative events with partner venues: resale is permitted through Ticketswap or other platforms designated by the Organiser

Reselling Tickets on any sales channels other than those appointed by the Organiser is strictly forbidden. Tickets purchased or resold in violation of this policy will be invalidated. Access to the Event may be refused for a Visitor holding a Ticket purchased from an unauthorized source. The Organiser cannot be held liable for, nor can any damages be claimed resulting from, the sale or purchase of a Ticket (including the validity of a Ticket) for the Event via any unauthorized sales channel.

5.3 The Visitor is not allowed to make any type of advertising or any other kind of publicity relating to the Event or any part of it for commercial purposes.

5.4 The Visitor who transfers their Ticket to a third party is obliged to inform the recipient of these General Terms and Conditions. The transferor remains responsible vis-à-vis the Organiser for the compliance of the recipient with the obligations reflected in these General Terms and Conditions.

5.5 If the Visitor violates the provisions regarding bulk purchase for commercial resale or uses unauthorized resale channels, the Organiser is entitled to invalidate/cancel the Tickets or refuse the Visitor (further) access to the Event without the Visitor being entitled to reimbursement of the amount paid for the Ticket (including service fees). The holders of any such Tickets will be denied entry to the Event, without any right to compensation.

ARTICLE 6: SEARCHES AND CAMERA SURVEILLANCE

6.1 The Organiser is entitled to search or arrange for Visitors to the Event to be searched before entering and/or during the Event. This includes bag searches and body searches as deemed necessary by security personnel. If the Visitor refuses to be searched, they may be refused entry to the Event or may be immediately removed from the Event, without any right to a refund of the amount of the Ticket.

6.2 Cameras may be present that make recordings of the area/venue where the Event takes place for the purpose of surveillance and safety.

ARTICLE 7: PROHIBITED ITEMS

7.1 At the risk of confiscation, a Visitor may not bring, either for themselves or another person – or have in their possession – at the Event venue, any of the following items:

  • Professional photography, film, drone, sound, and/or other recording equipment of any nature (devices other than smartphones)

  • Glassware or glass bottles

  • Plastic bottles

  • Alcoholic or non-alcoholic beverages (except as permitted by venue rules)

  • Food (except as permitted by venue rules)

  • Drugs, including substances listed on List I and II of the Opium Act

  • Nitrous oxide (cartridges)

  • Cans

  • Fireworks

  • Animals

  • Weapons and/or dangerous objects (including but not limited to spray cans or CS gas)

  • Any items that violate local laws

The venue of the Event may apply other and/or additional policies which will be communicated via the Website and/or at the entrance. Confiscated items will not be returned.

7.2 Any Visitor who breaches this prohibition may be refused entry or further access without any right to a refund of the amount of the Ticket, or may be removed from the Event and/or handed over to the police. The Organiser has the right to destroy confiscated items.

ARTICLE 8: REFUSAL OF ENTRY

The Organiser reserves the right to refuse specific people entry or further access to the Event or to remove them from the Event and/or hand the Visitor over to the police if it deems this necessary for maintaining public order and safety during the Event and/or there is a violation of an article from these General Terms and Conditions. This also applies if a Visitor wears or carries clothing, texts, or symbols which, in the opinion of the Organiser, display hate symbols, may be offensive, discriminating, insulting to or cause aggression or unrest among other Visitors, or does not comply with dress code as specified by the Organiser. This policy extends to inappropriate behavior during the Event, including but not limited to public indecency. Even if a Ticket is likely to be counterfeit, the Organiser is entitled to refuse to admit the holder of this Ticket to the Event without the Visitor or this holder being able to claim any compensation for any loss that this may cause them or restitution of the amount of the Ticket.

ARTICLE 9: FILM AND VIDEO IMAGES

9.1 Recording the Event in a professional and/or commercial form, including photographing, filming (including drones), making sound and/or image recordings, as well as reprinting and/or copying from the programme booklet, posters, and other printed materials is not permitted without the express, prior, and written consent of the Organiser.

9.2 Personal photography and video recording using smartphones or similar non-professional devices is permitted for personal, non-commercial use only. The Organiser encourages Visitors to be present and enjoy the moment. These recordings made by the Visitor are strictly for their own use and may not be used and/or made available to the public commercially in any way.

ARTICLE 10: OWN RISK / LIABILITY

10.1 The Visitor enters the Event venue, which may include any car park and shuttle buses that are used to transport Visitors to the Event's entry point, and attends the Event at their own risk. The Organiser cannot be held liable for any damage which the Visitor has suffered in this regard.

10.2 The Visitor is expressly aware that loud music will be played during the Event. The Organiser advises Visitors to take breaks from loud music during the Event by going to quieter areas and to wear ear protection. Information about hearing protection is included in pre-event communications. The Organiser accepts no liability for hearing loss, damage to sight, blindness, and/or other bodily injury and/or damage to goods, such as but not limited to clothing, whether or not caused by other visitors to the Event.

10.3 The Organiser is solely liable for damage to the Visitor resulting from a shortcoming attributable to the Organiser. The total liability of the Organiser is always limited to the compensation for reasonable, demonstrable, and direct out-of-pocket damage and costs of the Visitor.

10.4 Liability of the Organiser for indirect damage, including consequential loss, intangible damage, loss of profits, lost savings, and/or damage due to business stagnation is excluded.

10.5 The Visitor is obliged to report any damages to the Organiser within 48 hours of the Event via the email address as referred to in Article 2.2, on penalty of expiry for any claim of damages.

10.6 In the event the Organiser directly or indirectly engages subordinates, non-subordinates, assistants, third parties, or other persons for the performance of the agreement, any liability of the Organiser pursuant to Article 6:76, Article 6:171, and Article 6:172 of the Civil Code are excluded, and the Organiser is not liable for damages caused by these persons.

10.7 The Visitor shall indemnify the Organiser for all claims of third parties in respect of damages for which the Visitor is liable against such third parties under the law. The Visitor shall compensate the Organiser for any damage, including all legal costs incurred by the Organiser, resulting from any claim from those third parties.

ARTICLE 11: PROGRAMME

The Organiser will aim for the Event programme to be carried out in accordance with the announced schedule as far as possible. It is however not liable for deviations from this schedule and any resultant damage to Visitors and/or third parties. The Organiser is not liable for the content of the Event programme or how it is performed, expressly including the length of the programme/performances by artists. The starting time mentioned on the Ticket is subject to change.

ARTICLE 12: FURTHER RULES

12.1 The Visitor to the Event is obliged to comply with the regulations, internal rules, any amendments thereof, and the instructions of the Organiser, transport firms, operators of parking spaces, operators of the Event venue, security staff, fire brigade, police, and other authorized parties. Security cameras may be present at the Event venue.

12.2 If the Visitor fails to comply with an order or breaches a rule prohibiting certain behavior, they may be immediately removed by security staff. Specific rules may apply to the site or venue of any Event and will be announced or published on-site and on the Website. Additional house rules are published separately on the Multigroove website and may vary per venue.

ARTICLE 13: CANCELLING OR MOVING THE EVENT

13.1 In case of force majeure in the broadest sense, which includes but is not limited to illness and/or withdrawal of artist(s), strikes, terrorist threat, decision to cancel by competent authority, fire, severe weather conditions, flooding, or other circumstances beyond the Organiser's reasonable control, the Organiser will be entitled to move the Event to another date or location or to cancel the Event.

13.2 If the Event is cancelled, the Organiser will publicize this fact as far as possible in the manner that it deems appropriate, including through the Website, email notifications, and social media. In case of full cancellation, Visitors who purchased Tickets through authorized sales channels will have the following options:

a) Transfer: Transfer the Ticket value to another Multigroove event
b) Donate: Donate the Ticket value to support Multigroove
c) Refund: Request a full or partial refund (Visitor determines the amount)

Service fees paid to the Ticketing Platform are non-refundable as they cover the administrative costs of ticket sales. The Organiser is not responsible for any incurred travel and accommodation costs.

13.3 Refunds will be processed within a reasonable period after the date of the cancelled Event, provided the Visitor submits a request through the designated channels announced by the Organiser (or the party that processed the Ticket payment) and produces a valid, undamaged Ticket proving purchase through authorized channels.

13.4 In the event the Event is rescheduled by the Organiser due to force majeure, the Ticket will remain valid for the new date. If the Visitor is unable to attend the Event on the new date, they are entitled to the refund options described in Article 13.2 by submitting their Ticket through the designated channels as specified on the Website within the timeframe announced by the Organiser.

13.5 The Organiser will not be responsible for damage arising from moving or cancelling the Event as a result of force majeure. Visitors are not entitled to claim replacement access to a different event or compensation beyond the options stated in this Article.

ARTICLE 14: IMAGE AND SOUND RECORDINGS

14.1 The performers and/or Organiser are authorized to make or arrange for image and/or sound recordings to be made of the Event and the Visitors to the Event for commercial and promotional purposes, and to reproduce and/or publicize or arrange for the publication of these recordings in any form and in any manner, including but not limited to social media, websites, advertising materials, and aftermovies. By obtaining a Ticket to the Event and/or entering the Event venue, the Visitor unconditionally consents to the aforementioned recordings being made and to the processing, publication, and use thereof, in the broadest sense, without the Organiser or any of its affiliated companies being liable to pay any compensation to the Visitor at any time.

14.2 The Visitor hereby irrevocably renounces any interest that they could have in the aforementioned recordings. Insofar as the Visitor has any copyright, neighboring rights, and/or portrait rights to the aforementioned recordings, they hereby unreservedly assign these rights to the Organiser and hereby irrevocably renounce their personality rights and/or will not invoke these rights. In the event this transfer is not legally valid in advance, the Visitor is obliged at first request of the Organiser to give written notice of said permission and/or sign a deed of transfer to transfer these rights for free to the Organiser.

ARTICLE 15: SMOKEFREE EVENT

15.1 Smoking and vaping policies vary by venue and are subject to local laws and regulations. The Organiser will communicate applicable smoking rules for each Event via the Website and on-site signage. Indoor smoking and vaping may be prohibited in accordance with Dutch law and venue policies. Where applicable, designated smoking areas will be indicated.

15.2 The Organiser will take reasonable steps to enforce applicable smoking policies, but cannot warrant complete compliance. The Visitor will not be entitled under any circumstances to a refund of the amount of the Ticket or to any other compensation related to smoking policy enforcement.

15.3 If a smoking ban is breached, security staff may immediately remove the Visitor, and any fines imposed on the Organiser because of the Visitor's breach will be recovered from the Visitor.

ARTICLE 16: PAYMENT SYSTEMS

16.1 Payment methods at Events vary by venue. The Organiser or venue may use various payment systems, including but not limited to cash, debit/credit cards, cashless payment systems, tokens, or other electronic payment methods.

16.2 If a cashless payment system or token system is used, specific terms and conditions regarding credit, refunds, and remaining balances will be communicated at the Event and/or on the Website. These terms may vary by venue and Event.

16.3 Venue-specific payment policies, including policies of the venue operator, may apply and will be communicated via the Website and/or on-site.

ARTICLE 17: LOCKERS

The Organiser may provide the Visitor the option to rent a locker at the Event. A locker is a storage area for objects, clothes, bags, cash, and/or securities of the Visitor, for which the Visitor will receive a personal code or key. Additional general terms (of a third party) may apply to the use of lockers, to which the Visitor agrees at the time of renting the locker. The Organiser will not be liable for loss and/or theft and/or use by another person of the personal code or key. The Visitor should always keep the code or key secure and is advised not to store valuables in the locker.

CHAPTER 3: PURCHASE OF TICKETS AND THIRD-PARTY SERVICES

ARTICLE 18: PURCHASE OF TICKETS

18.1 When the Visitor purchases a Ticket for an Event of the Organiser, payment and delivery of the Ticket are handled through authorized Ticketing Platforms, including but not limited to Celebratix and Weeztix. These Ticketing Platforms may apply their own terms and conditions which are applicable to the payment and delivery of the Ticket. The Organiser is not responsible for the content of these third-party terms and conditions.

18.2 The Organiser that manages the Website is in no way liable for errors, malfunctions, or defects in or upon payment by the Ticketing Platform.

18.3 The Visitor cannot return a purchased Ticket, as an exception to the right of withdrawal applies on the grounds of Section 6:230p(e) of the Dutch Civil Code. By purchasing a Ticket, the Visitor enters into an agreement with the Organiser to perform a service for leisure activities – the Event – whereby the contract includes a specific point in time for performing the service, namely the specific date and time of the Event. Prior to purchasing a Ticket, the Visitor is informed about the exclusion of the right of withdrawal via the Website.

18.4 Service fees charged during the ticket purchase process are paid to the Ticketing Platform to cover the costs of ticket sales, payment processing, and platform maintenance. These fees are collected by and paid to the Ticketing Platform, not to the Organiser, and are therefore non-refundable even in the case of Event cancellation.

ARTICLE 19: THIRD-PARTY AGREEMENTS

19.1 Via the Website, products and/or services of Third Parties may be offered that relate to the Event, whether or not via a hyperlink to the website of the Third Parties concerned. If the Visitor decides to purchase products and/or services offered by Third Parties, the Visitor will enter into a (purchase) contract with the Third Party concerned, and general terms and conditions of this Third Party may be applicable. The Third Party concerned is then liable for the performance of any obligation with respect to the Visitor.

19.2 Although the Organiser chooses Third Parties with due care, the Organiser is not a party to any agreement between the Visitor and the Third Party. The Visitor indemnifies the Organiser against any claim for costs or damages that may arise from an agreement between the Visitor and the Third Party.

19.3 The Visitor may be offered trips, transportation, or travel packages for Events via the Website or through Third Parties. When purchasing such services, the Visitor enters into an agreement with the third party provider. The Organiser is not a party to such agreements and bears no responsibility for the Third Party's performance.

ARTICLE 20: THIRD-PARTY OFFERS AT EVENTS

The Visitor to an Event of the Organiser may be offered products and/or services at that Event by Third Parties, such as food or beverages, merchandise items, or other products. Although the Organiser selects these Third Parties with care, it is not a party to any agreement between the Visitor and the Third Party. The Organiser will not be liable under any circumstances for any damage arising from the purchase or procurement of a product or service by the Visitor from a Third Party. The Visitor indemnifies the Organiser against any claim for costs or damage that may arise from an agreement between the Visitor and the Third Party. Any applicable general terms and conditions of the Third Party may be requested from that third party.

CHAPTER 4: FINAL PROVISIONS

ARTICLE 21: WEBSITE INFORMATION

Although the Organiser pays great care and attention to the provision of information on the Website, it cannot give any guarantee in relation to the nature and content of the information and is in no way liable for the content and consequences of using that information. Insofar as there are hyperlinks on the Website to offers, products, material, or the website of a Third Party, the Organiser is neither responsible nor liable for the functioning of that hyperlink, the access to, or content of the information on such a website.

ARTICLE 22: FORCE MAJEURE

Notwithstanding its possible other rights, the Organiser is entitled in case of force majeure to postpone the performance of any agreement or to terminate it out of court, without being liable to pay any compensation beyond what is specified in Article 13. Force majeure includes any breach that cannot be attributed to the Organiser because it is not accountable by law, a legal act, or according to generally accepted standards, including but not limited to severe weather conditions, natural disasters, illness or withdrawal of artists, strikes, terrorist threats, government orders, fire, flooding, and other circumstances beyond the Organiser's reasonable control.

ARTICLE 23: LIABILITY

23.1 The Organiser will not be responsible under any circumstances towards the Visitor or third parties for errors, limited information, or details on any Website except in case of intent or willful recklessness towards the Visitor. The Organiser or Third Parties involved in the performance of any service or agreement will not be liable under any circumstances for damage, costs, lost profits, losses, consequential damage, loss of privacy, or loss of data for any direct or indirect use or functioning of the Website.

23.2 The Organiser expressly does not warrant the Visitor that the Website, parts thereof, or functions pertaining thereto will always function flawlessly, function according to the description, or be available for use. On account of the internet connection, the resultant link to many unknown third-party internet users, and possible attacks by hackers or others, the Organiser can likewise not warrant that the Website or the server that it uses will always be free of viruses, bugs, or other faults or defects. The Visitor should also take reasonable measures to ensure that their computer is protected against viruses and similar threats.

23.3 The Organiser will not be liable under any circumstances for the Visitor following any link or hyperlink to a Third Party website or for the Visitor entering into any agreement with this Third Party. The Organiser will likewise not be liable under any circumstances for messages posted by others on any forum or via any social medium that cause material or immaterial damage to the Visitor in any way.

23.4 The Organiser cannot be held liable for theft and/or loss of property of the Visitor at the Event venue.